Returns policy – Littlewood Fencing, Battle, East Sussex

At Littlewood Fencing, we strive to ensure that you are completely satisfied with your purchase. If for any reason you need to return your products, we have a straightforward returns process to help you.

Returns process
If you are not entirely satisfied with your order or have changed your mind, please notify us within 5 working days of receiving your goods. We’ll be happy to assist you in arranging a return. Please note that all returned items must be unused, in their original condition, and with any original packaging. Items that have been altered or used cannot be returned unless they are faulty.

How to return
To begin the returns process, please contact our customer service team at 01424 775 333 or via email at [email protected]. We will provide you with instructions on how to return your items, as well as any necessary paperwork. Return shipping is the responsibility of the customer unless the product is faulty or damaged upon arrival. We recommend using a tracked delivery service for returns to ensure your items are safely returned to us.

Faulty, damaged or missing goods
If you receive damaged or faulty goods, or goods are missing from your delivery, please contact us as soon as possible, and we will arrange for a return or replacement free of charge. We ask that you inform us of any damage within 5 working days of delivery. Please email a picture of the product(s) to [email protected], and once we’ve received the email, we will aim to replace the damaged goods as soon as possible, based on our delivery schedule. Please ensure the damaged goods are left where the driver originally dropped them. We will not refund any goods that have been fitted. Please see our terms and conditions page for more information.

Goods ordered by miscalculation
If you have miscalculated and over-ordered, please email or call us on 01424 775 333 within 5 working days of receiving your goods. The goods can be exchanged, but you will need to pay the delivery charge for the return. Once we’ve received the returned items and checked for damages, we will refund the cost of the products. If you need to exchange any materials, full payment will be required for the new items (including the delivery charge), and we will refund the unwanted items once they are back in our yard. Please ensure that the goods are left where the driver originally dropped them.

Non-returnable items
Please note that bespoke manufactured or specially ordered items are not eligible for return or refund unless they are faulty or damaged. 

Refunds
Once your return has been received and inspected, we will process your refund, typically within 5 working days. Refunds will be issued to the original payment method used for the order. Please note, the customer is responsible for return shipping costs, except in cases where the product is faulty or incorrect.

If you have any questions about our returns policy or need assistance with a return, feel free to reach out to our customer service team. We’re here to ensure your experience with Littlewood Fencing is as smooth as possible.